Support Center

Customer Retention Specialist (Account Manager)

Last Updated: Jan 09, 2017 12:04PM EST
What you’ll do:

•  Utilize retention strategies to retain existing customers
•  Build & strengthen customer relationships
•  Manage incoming calls and emails and handle appropriate follow-up calls and emails
•  Address, resolve, and record any customer issues that arise pertaining to business growth, billing, and general account satisfaction
•   Proactively contact customers to enhance product value and overall customer retention
•   Have a comprehensive knowledge of the company’s business model in order to answer all customer related inquiries
•   Contribute to process and procedural improvements
•   Demonstrate the value of SinglePlatform to our customers every day by providing amazing customer support
 
What you’ll receive:
 
  1. Continual Learning
  2. Emotional Intelligence
  3. Conflict Management
  4. Exercising Self-Control and Being Resilient
  5. A sense of Accountability

Qualifications

What you have:
•     Have 2+ years of sales, customer support, or account management experience
•     Bachelor’s degree preferred
•     Ability to multi-task
•     A positive, polite, confident, sincere and friendly disposition
•     The ability to solve problems & to think quickly
•     Flexibility – we’re growing and evolving, and you’ll need to come along for the ride
•     An eye for detail

Interested? Click here

Contact Us

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    Phone: 1-866-289-2087
    (M-Th 9-6 EST,Fri 9-5 EST)

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    1-646-832-4646
d8bef0903163f2497edda18df8e6a546@singleplatform.desk-mail.com
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