Support Center

Customer Success Specialist (Account Manager)

Last Updated: Jul 18, 2016 02:32PM EDT
What you’ll do:
 
  • On-board and train new customers
  • Build & strengthen customer relationships
  • Manage incoming calls and emails and handle appropriate follow-up calls and emails
  • Address, resolve, and record any customer issues that arise pertaining to business growth, billing, and general account satisfaction
  • Coordinate and train all new customer starts in an efficient and streamlined way
  • Have a comprehensive knowledge of the company’s business model in order to answer all customer related inquires
  • Demonstrate the value of SinglePlatform to our customers every day by providing amazing customer support

 What you have:
  • Bachelor’s degree preferred
  • Multi-tasking skills
  • Exceptional verbal communication skills, especially over the phone
  • A positive, polite, confident, sincere and friendly disposition
  • The ability to solve problems & to think quickly on your feet
  • The ability to stay calm, cool and collected during stressful phone conversations
  • Flexibility – we’re growing and evolving, it is necessary to embrace innovation
  • An eye for detail

Interested? Click here

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    Phone: 1-866-289-2087
    (M-Th 9-6 EST,Fri 9-5 EST)

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    1-646-832-4646
d8bef0903163f2497edda18df8e6a546@singleplatform.desk-mail.com
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