Support Center

Social Media

Last Updated: May 09, 2017 02:08PM EDT
Start out by logging into your account here. Then read below to see how to:
  • Link the SinglePlatform Facebook App to add a menu or services tab to your business Facebook.
  • Link the Announcement feature to your business Facebook account.
  • Link the Announcement feature to your business Twitter account.

Linking Menu/Services to Facebook
You can add your SinglePlatform content directly to your Facebook business page!

Linking to Facebook – Step One
Once logged into the portal, click Link Your Social Media on the left-hand side of the portal:


Linking to Facebook – Step Two
Click the Link button next to Add SinglePlatform content to Facebook.


Linking to Facebook – Step Three
Sign into the Facebook account for the business using your Username or email and Password.
  • It's likely your personal page serves as an Admin for your business Facebook page. You will need to log into Facebook using the Username and Password for your personal page. Once logged into Facebook, your personal page will be bypassed to link the menu or services tab to the business page.

Linking to Facebook – Step Four
Once logged in, you may have to click through a prompt or two allowing the feature to sync with Facebook. Click OK on these prompts.

Linking to Facebook – Step Five
You will be asked to select the Facebook account to which you'd like to add your menu or services content. If Facebook is displaying the correct business page, click Add to page.
  • If Facebook is not displaying the correct business on this page, click “Not the right page?” to choose the correct business manually from a list.
  • If you are already logged into your Facebook account, you will not need to login, you will be brought directly to the "Would you like to add to Facebook?" prompt:

Linking to Facebook – Step Six
Once you've successfully added your menu or services to Facebook, you will see the Menu tab in the left-hand navigation bar.

 

Adjusting Tab Name and Position
If you’d like to move the tab higher in the navigation bar or adjust the tab name to say something other than menu, you can click Settings toward the top right-hand corner of the page, and then click Edit Page in the left-hand side navigation bar.


Adjusting Tab Position
To move the Menu tab, all you have to do is drag and drop it! Click on the tab and hold while dragging your mouse to the position you’d like the tab to appear. Once you have the Menu tab in the desired position, release your hold on the mouse to lock the tab in place.


Adjusting Tab Name - Step One
To change the tab from saying Menu to something else, click Settings to the right of the tab.



Adjusting Tab Name - Step Two
Click Edit Settings again to open a pop-up window.


 

Adjusting Tab Name - Step Three
From here, you can type in what you’d like the tab to say, click Save and then click OK.

  • You can also click Change next to Custom Tab Image to add your own photo for the tab thumbnail. Click Save and OK.

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Linking Announcement Feature to Facebook
You can post Announcements from your SinglePlatform account directly to your Facebook business page!

Linking Announcements – Step One
Once logged into the portal, click Link Your Social Media on the left-hand side of the portal:


 

Linking Announcements - Step Two
Click the Link button next to Announcement to Facebook. Sign into the Facebook account for the business using your Username or email and Password.

  • It's likely your personal page serves as an Admin for your business Facebook page. You will need to log into Facebook using the Username and Password for your personal page. Once logged into Facebook, your personal page will be bypassed to link the Announcement feature to the business page.

Linking Announcements - Step Three
Once logged in, you may have to click through a prompt or two allowing the feature to sync with Facebook. Click OK on these prompts.

Linking Announcements - Step Four
You will be asked to select the Facebook account to which you'd like to link the Announcement feature. My Facebook Page would link the Announcements to your personal page, so you want to be sure to click LINK next to the business page where you want the Announcements to post.

  • If you are already logged into your Facebook account, you will not need to log in, you will be brought directly to the "select a Facebook" prompt:

Linking Announcements - Step Five
After you click LINK, you should see a screen confirming the Announcement feature is linked to Facebook:

Linking Announcements - Step Six
The Announcement to Facebook feature does come unlinked every 60 days due to Facebook's security rules. To relink the feature, simply click Relink within the SinglePlatform portal and follow the steps outlined above.

  • If your Announcement feature has come unlinked, you will see this message:


 

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Linking Announcement Feature to Twitter
You can post Announcements from your SinglePlatform account directly to your Twitter business page!


Linking Announcements – Step One
Once logged into the portal, click Link Your Social Media on the left-hand side of the portal:

Linking Announcements - Step Two
To link the Announcement feature to Twitter, click the Link button next to Announcement to Twitter. Sign into the Twitter account for the business using your Username or email and Password, and click Authorize App.

  • If you are already logged into your business's Twitter account, you will not need to login, you can simply click Authorize App.
  • If you do not have a Twitter account for the business, you can create one from this page by clicking "Sign up for Twitter" in the top right-hand corner.​

Linking Announcements - Step Three
After you Authorize App, you should see a screen confirming the Announcement feature is linked to Twitter:




Log in to your account to take advantage of this information here.

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