Support Center

Social Media

Last Updated: Mar 18, 2019 01:50PM EDT
Start out by logging into your account here. Then read below to see how to:
  • Link the SinglePlatform Facebook App to add a menu or services tab to your business Facebook.
  • Link the Announcement feature to your business Facebook account.
  • Link the Announcement feature to your business Twitter account.

Linking Menu/Services to Facebook
You can add your SinglePlatform content directly to your Facebook business page!

Getting Started

 

The following screenshots detail the process of linking our menu app to your Facebook page. Before you begin, you should start by logging into both Facebook and SinglePlatform in the same browser on different tabs.

 
  1. Navigate to the “Link your social media” page by expanding “Location Settings” and clicking on “Link your social media”. Once on that page, click the “Link” button next to“SinglePlatform Facebook App.”

 


2. Clicking “Link” the link button will open a new tab with Facebook and it will ask you if you’d like to continue with your current login/user.  Click the “Continue as (your name)” button.

3. Upon confirming your user, you’ll be presented with a choice on which pages to make visible to our app - simply check the “All Pages” checkbox rather than individual changes. After checking the desired boxes, click the “Next” button.  IMPORTANT: The only pages that will be visible for the linking process are the ones selected on this interface.

 

*It’s recommended that you use the “All Pages” option so that no pages will be filtered out from subsequent linking actions.  These authorizations can be changed later in your Facebook settings under Settings > Business Integrations > “SinglePlatform App”.

 

4. Ensure that “Manage your Pages” is set to “YES” and then click the “Done” button to complete the authorization/linking.  Note: No changes have actually been made to your page yet, this is just authorizing us to update your pages.

5. Click “Ok” to confirm the process completion and you should be redirected to the menu linking page, titled “Would you like to add to Facebook?”.

6. We attempt to match the target Facebook page to your location by name.  If the correct page has been identified, you can click the “Add to page” button to add the menu to your page. After you click “add to page”, it will redirect you to your Facebook page, displaying the contents of the newly installed “Menu” tab.

 

*If this isn’t the correct page, you can click “Not the right page?” and it will give you a full list of all of your pages you’ve authorized us to see from which you may “Preview” and then “Add to page.”
 
 

7. Once you've successfully added your menu or services to Facebook, you will see the Menu tab in the left-hand navigation bar.

 

Adjusting Tab Name and Position
If you’d like to move the tab higher in the navigation bar or adjust the tab name to say something other than menu, you can click Settings toward the top right-hand corner of the page, and then click Edit Page in the left-hand side navigation bar.


Adjusting Tab Position
To move the Menu tab, all you have to do is drag and drop it! Click on the tab and hold while dragging your mouse to the position you’d like the tab to appear. Once you have the Menu tab in the desired position, release your hold on the mouse to lock the tab in place.


Adjusting Tab Name
1. To change the tab from saying Menu to something else, click Settings to the right of the tab.



2. Click Edit Settings again to open a pop-up window.



3. From here, you can type in what you’d like the tab to say, click Save and then click OK.

  • You can also click Change next to Custom Tab Image to add your own photo for the tab thumbnail. Click Save and OK.

Log in to your account to take advantage of this information here.

----------------------------------------------------------------------------------------------------------------------------------

Linking Announcement Feature to Facebook
You can post Announcements from your SinglePlatform account directly to your Facebook business page!

Linking Announcements – Step One
Once logged into the portal, click Link Your Social Media on the left-hand side of the portal in the Location Settings section:


 

Linking Announcements - Step Two
Click the Link button next to Announcement to Facebook. Sign into the Facebook account for the business using your Username or email and Password.

  • It's likely your personal page serves as an Admin for your business Facebook page. You will need to log into Facebook using the Username and Password for your personal page. Once logged into Facebook, your personal page will be bypassed to link the Announcement feature to the business page.

Linking Announcements - Step Three
Once logged in, you may have to click through a prompt or two allowing the feature to sync with Facebook. Click OK on these prompts.

Linking Announcements - Step Four
You will be asked to select the Facebook account to which you'd like to link the Announcement feature. My Facebook Page would link the Announcements to your personal page, so you want to be sure to click LINK next to the business page where you want the Announcements to post.

  • If you are already logged into your Facebook account, you will not need to log in, you will be brought directly to the "select a Facebook" prompt:

Linking Announcements - Step Five
After you click LINK, you should see a screen confirming the Announcement feature is linked to Facebook:

Linking Announcements - Step Six
The Announcement to Facebook feature does come unlinked every 60 days due to Facebook's security rules. To relink the feature, simply click Relink within the SinglePlatform portal and follow the steps outlined above.

  • If your Announcement feature has come unlinked, you will see this message:


 

----------------------------------------------------------------------------------------------------------------------------------

 

Linking Announcement Feature to Twitter
You can post Announcements from your SinglePlatform account directly to your Twitter business page!


Linking Announcements – Step One
Once logged into the portal, click Link Your Social Media on the left-hand side of the portal in the Location Settings section:

Linking Announcements - Step Two
To link the Announcement feature to Twitter, click the Link button next to Announcement to Twitter. Sign into the Twitter account for the business using your Username or email and Password, and click Authorize App.

  • If you are already logged into your business's Twitter account, you will not need to login, you can simply click Authorize App.
  • If you do not have a Twitter account for the business, you can create one from this page by clicking "Sign up for Twitter" in the top right-hand corner.​

Linking Announcements - Step Three
After you Authorize App, you should see a screen confirming the Announcement feature is linked to Twitter:




Log in to your account to take advantage of this information here.

Contact Us

  • Email Us

  • Upload Your Menu

    Phone: 1-866-289-2087
    (M-Th 9-6 EST,Fri 9-5 EST)

    SMS Text Menu Updates
    1-646-832-4646
d8bef0903163f2497edda18df8e6a546@singleplatform.desk-mail.com
http://assets3.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete